jetbuz Privacy Policy — How We Handle Your Personal Data

jetbuz ("the Platform", "we", "us", "our") is committed to protecting the privacy and personal data of all individuals who use our website at jetbuz.vu and the services offered through it ("the Services"). This Privacy Policy describes our practices regarding the collection, use, storage, sharing, and protection of personal data provided by or collected from registered players and visitors to the jetbuz platform.

This policy applies to all personal data processing activities conducted by jetbuz in connection with the operation of the platform, including account registration, identity verification, payment processing, customer support interactions, responsible gaming monitoring, and platform communications.

We recognise that our players — the vast majority of whom are located across Pakistan in cities including Karachi, Lahore, Islamabad, Faisalabad, and Multan — entrust us with sensitive personal and financial information. We take that trust seriously and have built our data practices around protecting it.

For the purposes of applicable data protection law, jetbuz is the data controller responsible for the personal data collected and processed through the jetbuz platform. This means that jetbuz determines the purposes for which personal data is collected and the means by which it is processed.

Where jetbuz engages third-party service providers to process personal data on its behalf — for example, payment processors or fraud detection services — those providers act as data processors under contractual obligations that require them to handle data only in accordance with jetbuz's instructions and this Privacy Policy.

All enquiries relating to data protection, the exercise of data rights, or concerns about how your personal data is handled should be directed to the jetbuz support team via the contact details provided in Section 14 of this policy.

jetbuz collects personal data through several channels. The categories of data we collect, and the circumstances in which they are collected, are described in the table below:

jetbuz does not collect or process special categories of sensitive personal data (such as health information, religious beliefs, or biometric data) except where a player voluntarily discloses such information in the context of a responsible gaming self-assessment or support interaction, in which case it is handled with heightened confidentiality.

jetbuz uses personal data collected from players for the following purposes:

• Account management: Creating and maintaining your jetbuz account, verifying your identity, and managing your profile and preferences.
• Service delivery: Enabling you to access games, place bets, deposit and withdraw funds in PKR, and use all features of the jetbuz platform.
• Identity and age verification: Confirming that you are aged 21 or above and are who you say you are, as required by our licensing obligations.
• Anti-money laundering (AML) compliance: Monitoring transactions for patterns consistent with money laundering or other financial crime, and reporting suspicious activity to relevant authorities where required by law.
• Fraud prevention: Detecting and preventing fraudulent activity, unauthorised account access, collusion, and bonus abuse.
• Responsible gaming: Monitoring gaming behaviour to identify patterns consistent with problem gambling, and proactively offering responsible gaming tools where warranted.
• Customer support: Responding to your queries, resolving disputes, and processing complaints.
• Marketing communications: Sending you promotional offers, bonus notifications, and jetbuz news — but only where you have provided explicit consent and subject to your right to opt out at any time.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the performance, security, and content of the jetbuz platform.
• Legal compliance: Meeting our obligations under applicable law, licence conditions, and court or regulatory orders.

jetbuz processes personal data on the following legal grounds:

• Contractual necessity: Processing required to provide you with the services you have requested under the jetbuz Terms & Conditions, including account management, game access, and payment processing.
• Legal obligation: Processing required to comply with applicable law, including anti-money laundering regulations, KYC requirements, and regulatory reporting obligations imposed by our gaming licence.
• Legitimate interests: Processing necessary for fraud detection, platform security, responsible gaming monitoring, and internal analytics — where these interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where your explicit consent has been obtained and remains in force. You may withdraw consent at any time by updating your account preferences or contacting support.

jetbuz does not sell, rent, or trade your personal data to third parties for commercial purposes. Personal data is shared with third parties only in the following limited circumstances:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and banking partners receive the minimum personal data necessary to process deposit and withdrawal transactions. These providers are contractually bound to data protection standards consistent with this policy.
• Identity verification providers: Third-party KYC verification services may receive identity documents for the purpose of document authentication. These providers act as data processors under strict contractual controls.
• Fraud and AML monitoring: Specialist fraud detection and anti-money laundering service providers may process transaction and behavioural data on our behalf to identify and prevent financial crime.
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or our licence conditions, jetbuz will disclose personal data to relevant regulatory bodies or law enforcement agencies. We will notify you of such disclosures where legally permitted to do so.
• Corporate transactions: In the event of a merger, acquisition, or sale of all or substantially all of jetbuz's assets, your personal data may be transferred to the acquiring entity, subject to confidentiality obligations and the protections described in this policy.

All third-party data processors engaged by jetbuz are required to implement appropriate technical and organisational security measures and to process personal data only on documented instructions from jetbuz.

jetbuz uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small data files stored on your device when you visit jetbuz.vu. We use the following categories of cookies:

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies and security tokens. These cannot be disabled without preventing you from accessing your account.
• Functional cookies: Remember your preferences such as language settings, your preferred display options, and whether you have acknowledged platform notices. Disabling these may reduce platform functionality.
• Analytical cookies: Collect anonymised, aggregated information about how players use the jetbuz platform, allowing us to identify performance issues and improve the user experience. These are only placed with your consent.
• Marketing cookies: Used to identify your interests and deliver relevant promotions and bonus offers within the jetbuz platform. These are only placed with your explicit consent and you may withdraw consent at any time.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect your ability to use some jetbuz features. For strictly necessary cookies, no consent is required as they are essential to the service.

jetbuz retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to minimum retention periods imposed by our regulatory and legal obligations. Specific retention periods are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of five years following account closure, as required by anti-money laundering regulations.
• Transaction and gaming records: Retained for a minimum of five years from the date of the transaction or gaming session, for regulatory compliance and dispute resolution purposes.
• Customer support communications: Retained for three years from the date of the communication, or longer where related to an unresolved dispute or regulatory enquiry.
• Self-exclusion records: Retained permanently where a player has requested permanent self-exclusion, to prevent re-registration in breach of that exclusion.
• Marketing preference data: Retained until you withdraw consent or close your account, plus a reasonable administrative period to action the withdrawal.

Upon expiry of applicable retention periods, personal data is securely deleted or anonymised such that it can no longer be associated with an identified individual. Anonymised analytical data may be retained indefinitely for platform improvement purposes.

jetbuz implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and our servers.
• Encryption of sensitive data stored in our databases, including identity documents and payment reference data.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Multi-factor authentication for all internal systems that store or process player personal data.
• Regular security assessments and penetration testing of platform infrastructure.
• Automated fraud and intrusion detection systems operating continuously across all platform environments.
• Formal incident response procedures in place for suspected data breaches, with regulatory notification timelines met in accordance with applicable law.

While jetbuz implements robust security measures, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and should contact jetbuz support immediately if you believe your account has been compromised.

As a jetbuz player, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact the jetbuz support team via live chat or email at [email protected]:

jetbuz is strictly an adult platform. We do not knowingly collect personal data from individuals under 21 years of age. Our registration process includes age verification steps designed to prevent minors from creating accounts. Where we become aware that personal data has been collected from a person under 21, we will take immediate steps to close the relevant account and delete the associated data.

If you are a parent or guardian and you have reason to believe that a minor in your care has registered on jetbuz, please contact our support team immediately at [email protected] via live chat. We take underage access extremely seriously and will act on verified reports promptly.

jetbuz's platform infrastructure and service providers may be located in multiple countries. Where personal data is transferred outside Pakistan to countries that may not provide an equivalent standard of data protection, jetbuz ensures that appropriate safeguards are in place. These safeguards may include contractual clauses that impose data protection obligations on the receiving party equivalent to those described in this policy.

By registering an account on jetbuz, you acknowledge and consent to the transfer of your personal data to countries outside Pakistan where necessary for the purposes described in this policy. We will always ensure that any such transfer is subject to appropriate protections and that your rights under this policy continue to apply.

jetbuz reserves the right to update this Privacy Policy at any time. Where changes are material — for example, where we introduce a new category of data collection or a new purpose for processing — we will notify registered players by email and by posting a prominent notice on the jetbuz platform at least 14 days before the changes take effect.

The updated policy will be published at jetbuz.vu/privacy-policy with a revised effective date. Your continued use of the jetbuz platform after the effective date of any revision constitutes your acceptance of the updated policy. If you do not agree to the revised policy, you must cease using the platform and may request account closure in accordance with the jetbuz Terms & Conditions.

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by jetbuz, please contact us through the following channels:

• Live Chat: Available 24/7 directly from the jetbuz platform — the fastest way to reach our team.
• Email: [email protected] — please include your registered username and a clear description of your request. We aim to respond within 24 hours on business days.

All data-related requests will be acknowledged within five business days. Complex requests, such as full data access requests, will be fulfilled within 30 calendar days of receipt of a valid, verified request. Where a request requires identity verification before it can be actioned, we will let you know within the initial acknowledgement.